Privacy Policy

Carpet Cleaning Chelsea Privacy Policy Overview

This Privacy Policy explains how Carpet Cleaning Chelsea collects, uses, stores, shares, and protects personal information about customers and prospective customers. It applies to all Carpet Cleaning Chelsea customers and service users in the Chelsea area, including individuals and businesses who contact us, request a quotation, make a booking, or otherwise interact with our services.

Carpet Cleaning Chelsea is committed to complying with the General Data Protection Regulation and all applicable data protection laws. We process personal data lawfully, fairly, and transparently, and we only collect information that is necessary for clear and specific purposes.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request services, or otherwise interact with Carpet Cleaning Chelsea:

Identification and contact details, such as your name, address, service address, and communication preferences.

Booking and service information, such as the type of service requested, property details relevant to cleaning, preferred appointment dates and times, and access instructions required for the service.

Payment and billing details, such as billing address and payment confirmation details. We do not store full card details if payment is processed through secure third-party providers.

Communication records, such as emails, messages, and notes of telephone conversations relating to enquiries, quotes, bookings, feedback, or complaints.

Technical and usage information when you visit our website, which may include your IP address, device information, and basic interaction data used for analytics and security purposes.

How We Collect Your Data

We collect personal data directly from you when you contact Carpet Cleaning Chelsea by phone, through online forms, or in person at the time of service. We may also collect data when you provide feedback, make a complaint, or sign up to receive information about our services.

In some cases, we may receive information from third parties, for example where a booking is made on your behalf by a family member, landlord, letting agent, or business representative. In such cases, we rely on the third party to have obtained your permission to share this information with us.

Lawful Bases for Processing

Carpet Cleaning Chelsea only processes your personal data when we have a lawful basis under the GDPR. Depending on the circumstances, we may rely on the following lawful bases:

Contractual necessity. We process your personal data to provide our services to you, including responding to enquiries, preparing and sending quotations, confirming bookings, delivering cleaning services, and managing payments and invoices. Without this information, we cannot perform the contract or provide the requested services.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Examples include managing our relationship with you, improving our services, keeping records for internal administration, and protecting our business from fraud or misuse.

Legal obligation. In some cases we are required by law to process and retain certain data, such as accounting, tax, and financial records.

Consent. In limited situations, we may rely on your explicit consent, for example where you agree to receive certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To handle enquiries, provide information about our services, and prepare quotations.

To manage bookings, schedule and deliver carpet cleaning and related services in the Chelsea area.

To process payments, issue invoices, and handle any refunds or billing queries.

To respond to your questions, feedback, or complaints and to provide customer support.

To maintain internal records, including service histories, for operational administration and quality control.

To improve our services, including analysing trends and usage to better understand customer needs.

To comply with legal and regulatory requirements.

Data Sharing and Processors

Carpet Cleaning Chelsea does not sell your personal data. We may share your information with third parties only where necessary and appropriate, and always in accordance with data protection laws.

Service providers and processors. We may engage third-party companies to support the delivery of our services, such as payment processors, IT service providers, booking or scheduling software providers, and companies providing secure data storage or accounting services. These third parties act as data processors and are only permitted to process your personal data on our instructions, for the purposes described in this Privacy Policy.

Professional advisers. We may share data with professional advisers, such as accountants or legal advisers, where necessary for our business operations or to obtain legal or tax advice.

Legal and regulatory authorities. We may disclose personal data if required to do so by law, or if we reasonably believe such action is necessary to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.

Whenever we use processors or share personal data with third parties, we take steps to ensure that appropriate technical and organisational measures are in place to protect your data.

International Transfers

If any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring your personal data. This may include the use of standard contractual clauses or other mechanisms approved under data protection law to ensure that your rights are protected.

Data Retention

Carpet Cleaning Chelsea will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Service and booking records. We generally retain information relating to services provided for a period that allows us to respond to queries, manage repeat bookings, and demonstrate service history where reasonably required.

Financial and transactional records. We retain financial and invoicing information for the period required by tax and accounting laws.

Marketing and communication preferences. If you have consented to receive marketing communications, we will retain your contact details until you opt out or withdraw consent, or until we determine that the data is no longer needed.

When personal data is no longer required, we will delete or anonymise it securely.

Data Security

We take the security of your personal data seriously. Carpet Cleaning Chelsea implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage solutions, and internal policies governing how personal data is handled and shared.

While we strive to protect your personal data, no system can be completely secure. You are encouraged to take care when transmitting information to us and to notify us promptly if you suspect any misuse of your personal data in connection with our services.

Your Rights Under GDPR

If you are a customer or service user of Carpet Cleaning Chelsea in the Chelsea area, you have certain rights in relation to your personal data under data protection laws. Subject to legal conditions and exemptions, these rights may include:

The right of access. You have the right to request a copy of the personal data we hold about you and information about how it is processed.

The right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.

The right to restrict processing. You may request that we restrict the processing of your data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.

The right to object. You may object to processing based on our legitimate interests, including profiling, and we will stop processing your data unless we have compelling legitimate grounds which override your interests and rights, or we need to continue processing for legal claims.

The right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may request a copy of your data in a commonly used, machine-readable format and request that it be transferred to another controller where technically feasible.

The right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Complaints and Further Information

If you have questions about this Privacy Policy or how Carpet Cleaning Chelsea processes your personal data, or if you wish to exercise any of your rights, you can contact us using the usual communication channels you use to arrange our services.

You also have the right to lodge a complaint with your local data protection authority if you believe that your personal data has not been handled in accordance with applicable law.

Changes to This Privacy Policy

Carpet Cleaning Chelsea may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect from the date the updated policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.