Terms And Conditions

Carpet Cleaning Chelsea Service Terms and Conditions

These Terms and Conditions govern the provision of carpet, rug, upholstery and related cleaning services by Carpet Cleaning Chelsea to customers within its service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, landlord, tenant or organisation that requests or receives services from Carpet Cleaning Chelsea.

Company, we, us or our means Carpet Cleaning Chelsea as the provider of cleaning services.

Services means carpet cleaning and any additional or related cleaning or stain removal services agreed between the Customer and the Company.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Customer and the Company made up of these Terms and Conditions and the booking confirmation.

2. Scope of Services

The Company provides professional carpet cleaning and related services within its operational areas in and around Chelsea and nearby districts. The specific Services to be delivered will be confirmed at the time of booking, based on the Customer’s requirements, the condition of the items to be cleaned and the access available at the Premises.

Any verbal or written quotation is based on the information provided by the Customer and on the Company’s standard service descriptions. The Company reserves the right to adjust the quotation or refuse a job if, upon arrival, the actual condition, size, accessibility or nature of the items or Premises significantly differs from what was originally described.

3. Booking Process

3.1 Booking requests may be made via the Company’s website contact forms or through other communication methods as made available by the Company from time to time.

3.2 A booking is not confirmed until the Customer receives an explicit booking confirmation from the Company setting out the agreed date, time window, address, and indicative or fixed price where applicable.

3.3 The Company reserves the right to refuse or decline any booking request at its sole discretion without any obligation to provide a reason.

3.4 The Customer must provide accurate and complete information at the time of booking, including property type, approximate room sizes, number of items, level of soiling, presence of pets, parking availability and access restrictions.

3.5 If the Customer requires any change to the booking details, such as date, time, or scope of work, they must inform the Company as early as possible. Any changes are subject to availability and confirmation by the Company and may affect the price.

4. Access and Parking

4.1 The Customer is responsible for providing safe and reasonable access to the Premises on the agreed date and time. This includes access to electricity, water, and adequate lighting as required for the performance of the Services.

4.2 If parking permits, paid parking or visitor parking arrangements are required, the Customer is responsible for arranging them in advance or reimbursing the Company for any such charges incurred to deliver the Services.

4.3 If our cleaners are unable to gain access to the Premises at the agreed time due to incorrect details, keys not working, restricted entry, or the Customer’s absence, the visit may be treated as a late cancellation and may be subject to a call-out or cancellation fee as set out in these Terms and Conditions.

5. Customer Responsibilities

5.1 The Customer must remove or secure valuables, fragile items, cash, jewellery and sentimental objects from the areas to be cleaned prior to the arrival of our cleaning operatives.

5.2 The Customer should move small and easily portable items of furniture where reasonably possible. The Company may move light furniture when safe to do so, but we do not undertake to move heavy, delicate or fitted furniture, electronic equipment, pianos, cabinets, or items that may present a risk of damage or injury.

5.3 The Customer must inform the Company in advance of any known defects, damage, wear, previous repairs, colour instability, shrinkage risk, or special treatments on carpets, rugs or upholstery that may affect the outcome of the cleaning process.

5.4 Children and pets should be kept away from the work areas and equipment during the provision of the Services and until any cleaned surfaces are fully dry to ensure safety and to avoid re-soiling.

6. Pricing and Quotations

6.1 Quotations are generally provided based on information supplied by the Customer and, where applicable, standard room sizes. All prices are subject to confirmation and may be adjusted if the actual scope of work differs from what was initially described.

6.2 Unless expressly stated otherwise, all quoted prices are inclusive of applicable UK taxes at the prevailing rate. If the rate of tax changes before the date of the Services, the Company reserves the right to adjust the amount of tax charged accordingly.

6.3 The Company may offer discounts or promotions from time to time at its sole discretion. Any such offers are subject to specific terms, availability and time limits, and cannot be combined unless explicitly stated.

7. Payments and Invoicing

7.1 Payment is due in full on completion of the Services, unless an alternative arrangement has been agreed in writing in advance.

7.2 The Company may accept various forms of payment, which may include card payments, bank transfer or other methods specified by the Company from time to time. Cash may be accepted at the Company’s discretion where lawful and practical.

7.3 For regular or commercial Customers, the Company may issue invoices with agreed payment terms. Unless otherwise specified, invoices are payable within 14 calendar days of the invoice date.

7.4 The Company reserves the right to charge interest and reasonable administration fees on overdue payments, in accordance with applicable UK legislation governing late payment of commercial debts.

7.5 The Company may require a deposit or prepayment for certain bookings, larger projects or seasonal periods. Any such requirement will be communicated to the Customer before confirmation of the booking.

8. Cancellations and Rescheduling

8.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, a minimum of 24 hours’ notice prior to the scheduled start time is required to avoid cancellation charges.

8.2 If the Customer cancels or requests to reschedule with less than 24 hours’ notice, the Company reserves the right to charge a reasonable cancellation fee to cover administrative and operational costs, including any loss of opportunity to reassign the time slot.

8.3 If our cleaners attend the Premises and are unable to gain access, or if the Customer is not present when required to provide entry, this may be treated as a same-day cancellation and a call-out or cancellation charge may be applied.

8.4 The Company may cancel or reschedule a booking if circumstances beyond its reasonable control arise, including but not limited to severe weather, transport disruptions, staff illness, equipment failure or safety concerns. In such cases, the Company will offer the Customer an alternative appointment at the earliest available time. The Company will not be liable for any consequential loss arising from such cancellations or delays.

9. Service Standards and Results

9.1 The Company will provide the Services with reasonable skill and care, using appropriate professional equipment and cleaning solutions suited to the task and the information supplied by the Customer.

9.2 While every reasonable effort will be made to achieve the best possible results, the Company cannot guarantee the complete removal of all stains, odours, marks or discolouration. The outcome may be influenced by factors such as type of stain, age, previous treatments, material composition and general wear.

9.3 The Customer acknowledges that some carpets, rugs or fabrics may experience minor changes in texture, shading or appearance after cleaning due to their pre-existing condition, construction or level of wear.

9.4 If the Customer is dissatisfied with any aspect of the Services, they must contact the Company within 48 hours of completion, providing reasonable details and, where possible, photographic evidence. The Company will investigate and may, at its discretion, arrange a re-visit to rectify any justified concerns.

10. Customer Property and Preparedness

10.1 The Customer is responsible for ensuring that the Premises are in a suitable state for the Services to be carried out, including basic tidiness and safe working conditions.

10.2 While the Company will take reasonable care when working around furniture and personal belongings, the Customer should ensure that delicate and easily damaged items are removed from the areas being treated.

10.3 The Company will not be responsible for pre-existing damage, wear, fading, loose seams, weak fibres or latent defects that may become more visible or apparent after cleaning.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle and dispose of any waste arising directly from the provision of the Services in accordance with relevant UK waste management and environmental regulations.

11.2 Any packaging, disposable materials or small quantities of waste generated during cleaning will be removed or placed in appropriate bins, unless otherwise agreed with the Customer in advance.

11.3 Where larger quantities of waste, contaminated items, or specialist disposal requirements arise, the Company may apply additional charges for safe and lawful removal and disposal. The Customer will be informed of such charges before any additional work is undertaken.

11.4 The Company endeavours to use cleaning products and techniques that are effective while being mindful of health, safety and environmental considerations. Safety data for products used can be made available on request.

12. Liability and Insurance

12.1 The Company maintains appropriate liability insurance for the Services it provides. Details of coverage can be made available to the Customer upon request.

12.2 The Company will not be liable for any loss, damage or injury arising from or in connection with the Services, except where such loss, damage or injury is directly caused by the Company’s negligence or breach of these Terms and Conditions.

12.3 The Company’s total liability in respect of any claim, whether arising in contract, tort or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to that claim.

12.4 The Company will not be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of enjoyment.

12.5 Nothing in these Terms and Conditions shall limit or exclude any liability that cannot be limited or excluded under applicable UK law, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

13. Health and Safety

13.1 The Company will carry out the Services in compliance with applicable health and safety legislation and industry standards.

13.2 The Customer must inform the Company of any known health and safety risks at the Premises, including hazardous materials, faulty wiring, loose floor coverings, broken steps or other conditions that may affect the safety of our cleaners.

13.3 The Company reserves the right to withdraw its cleaners from any Premises where they encounter unsafe conditions, abusive behaviour, or any risk to health and safety. In such cases, the visit may be treated as a cancellation and relevant charges may apply.

14. Complaints and Dispute Resolution

14.1 If the Customer has any complaint regarding the Services, they should raise it with the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the work.

14.2 The Company will investigate complaints promptly and will aim to reach a fair resolution, which may include a re-clean of specific areas or another proportionate remedy at the Company’s discretion.

14.3 If a dispute cannot be resolved directly between the parties, both the Customer and the Company agree to consider amicable negotiation or mediation before commencing formal legal proceedings where appropriate.

15. Data Protection and Privacy

15.1 The Company may collect and process personal data relating to the Customer for the purposes of handling enquiries, managing bookings, delivering the Services and administering its business operations.

15.2 The Company will handle personal data in accordance with applicable UK data protection legislation. Personal information will not be sold to third parties and will only be shared where required to provide the Services, comply with legal obligations or enforce these Terms and Conditions.

16. Amendments to Terms

16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the Company’s operations.

16.2 Any revised Terms and Conditions will apply to new bookings from the date on which they are published or otherwise communicated. Existing bookings will remain subject to the Terms and Conditions that were in force at the time of confirmation, unless a change is required by law.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written booking confirmation or written variations agreed by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services.

18.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

By booking Services with Carpet Cleaning Chelsea, the Customer confirms that they have read, understood and agree to these Terms and Conditions.